As a Customer Support Specialist, you will be working directly with our customers to help them complete the payment process, answer product questions, track user feedback, report and escalate issues to technical support, and act as the bridge between our customers and our Product and Engineering teams.
Earnnest is “How Money Moves in Real Estate” and one of the fastest growing real estate technology companies in the US. As the largest digital earnest money service in the United States, Earnnest allows homebuyers to securely and electronically deposit funds directly to an escrow holder’s account. In 2024 and beyond, Earnnest will continue to deliver critical payments solutions to the entire residential real estate industry: brokerages, title and escrow companies, lenders, homebuilders, property managers, and more.
About the Role
As the Customer Support Specialist, you will be expected to perform normal Customer Support Specialist functions:
You will be working directly with our customers to help them complete the payment process, answer product questions, track user feedback, report and escalate issues to our Tier 3 Specialist, and act as the bridge between Earnnest customers and the Product and Engineering teams. Specialized functions include:
Earnnest is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applicants Only: External recruiting agency resume submissions will not be accepted.