Customer Support Specialist

About Us‍

Earnnest is “How Money Moves in Real Estate,” innovatively using the ACH network to give homebuyers a secure, convenient, and transparent way to pay their earnest money deposit. Today, Earnnest is one of the fastest growing real estate technology companies in the U.S. Looking ahead, Earnnest will deliver critical payment solutions across the entire residential real estate industry—including brokerages, title and escrow companies, lenders, homebuilders, property managers, and more.

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About The Role

As the Customer Support Specialist, you will be working directly with our customers to help them complete the payment process, answer product questions, track user feedback, report and escalate issues to our Tier 3 Dev Team, and act as the bridge between Earnnest customers and the Product and Engineering teams. Specialized functions include: 

1. Provide thoughtful, personalized communication to as many as 50+ Earnnest users per-day. 
2. Become an expert in regards to Earnnest’s Knowledge Base - covering products, integrations, and services.
3. Master Earnnest’s Support Tool - and all related processes 
4. Identify and escalate bugs and product feedback from users and clients using Salesforce and JIRA. 
5. Investigate technical issues and see them through to a resolution/solution.
6. Become strongly proficient in utilizing Earnnest’s CRM (Salesforce) to true-up and reconcile accounts after case work is complete.

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About You

• Excellent communication and writing skills, as well as a passion for guiding clients through our products.
• Willingness to keep a flexible schedule and the ability to thrive in a fast-paced environment.
• Ambition and eagerness to learn and improve upon your own skill-set.
• Ability to work well within both team and independent settings.
• Special consideration will be given to those with experience and understanding of the residential real estate industry, as well as multilinguists.

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To apply, please email your resumé to [email protected].

Earnnest is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applicants Only: External recruiting agency resume submissions will not be accepted.