Riverside Homebuilders is a family-owned and operated home builder that serves the Dallas/Fort Worth Metroplex. Specializing in the construction of production homes, Riverside Homebuilders is known for creating rural communities with spacious lots. Their commitment to exceeding energy efficiency standards, delivering high-quality homes, and providing superior customer service sets them apart in the competitive homebuilding market.

For Riverside Homebuilders, the homebuying process often takes place during weekends and holidays—times when banks are closed, and obtaining hard checks or cashier's checks becomes a significant challenge for homebuyers. This reliance on traditional payment methods created a bottleneck in the sales process, leading to delays and potential frustrations for both the buyers and the sales team.

Avery Johnson, Marketing Director at Riverside Homebuilders, explains, 

"Our customers often found themselves scrambling to get to a bank for a cashier's check, especially when they were trying to finalize a purchase on a weekend. It was a frustrating experience that could dampen the excitement of buying a new home."

To address these challenges, Riverside Homebuilders turned to Earnnest’s digital payment solution. Earnnest allows home builders to collect payments securely and digitally, eliminating the need for paper checks and ensuring that transactions can proceed smoothly, even outside of regular banking hours.

"Earnnest has been a game-changer for us," says Avery Johnson. 

"With this digital solution, we’ve removed a big obstacle in the homebuying process. Now, our customers can make payments easily and quickly, whether it’s a Saturday afternoon or a holiday."

Riverside Homebuilders integrated Earnnest into their sales and accounting processes with ease. The entire sales team has embraced the tool, making it a standard part of their workflow. This change has not only simplified the payment process but has also enhanced the overall experience for homebuyers.

"Our team loves how straightforward Earnnest is to use," Avery Johnson shares. "We’ve seen a noticeable improvement in the speed of transactions, and our closing and accounting departments have benefited from the automated payment receipts. The transition to digital payments has been smooth, and the positive feedback from our customers confirms that we made the right choice."

By adopting Earnnest, Riverside Homebuilders has successfully overcome the weekend and holiday headaches that accompany traditional methods. This digital solution has removed a significant barrier in the homebuying process, allowing Riverside Homebuilders to continue delivering exceptional service and ensuring a stress-free experience for their customers.

"We’re committed to providing an exceptional homebuying experience," concludes Avery Johnson, "and Earnnest has helped us take a big step forward in making that a reality."

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