Customer Success Specialist

About Us

Earnnest provides homebuyers with a secure, convenient, and transparent method of paying their earnest money deposit. As the largest digital earnest money service in the United States, Earnnest delivers critical payments solutions to the entire residential real estate industry: brokerages, title and escrow, lenders, homebuilders, property managers, and more.

‍

About the Role‍

As a Customer Success Specialist at Earnnest, you will establish strong customer relationships with incoming clients, ensuring a smooth post-onboarding and activation process that includes admin and agent training, delivery of new features, and providing marketing needs. Key outputs and responsibilities: 

• Establish clear, consistent partner and training relationships with Earnnest’s clients, implementing key training and marketing action plans that drive activation (customized if needed). 
• Demonstrate strong monthly activation outputs: 
  
  • Completing (at minimum) 250 outbound activities a month
  • Booking (at minimum) 20-30 training events a month 
• Require an encyclopedic knowledge of Earnnest’s products and integrations, as well as clear command of internal processes, and systems (e.g., Salesforce), relying on key training pages such as:
  
  • Success Activation Page
  • New Feature Delivery
  • Earnnest Knowledge Base
• Support regular Success marketing campaigns (and the outbound activities that follow them) that enable all Earnnest users across every account level to be informed of key product features and training opportunities. 
• Demonstrate excellent true-up and analytical skills when it comes to account reconciliation
• Develop a clear understanding of the functional distinctions and standardized communication channels between Support and Success Teams. 

‍

About You

• Excellent communication and organizational skills. 
• Proficient with common tools such as CRM (Salesforce), Google Suite, etc.
• Constant attention to detail and consistent ability to true-up account and database details (Salesforce to Support Tool comparisons)
• “Can-Do” attitude, willingness to grow, ability to ask key questions, and the ability to thrive in a high-velocity environment. 
• Demonstrated history of being a team-focused, ego-free personality. 
• Experience in and understanding of the residential real estate industry strongly preferred. 

‍

If you would like to be considered for this opportunity, please send your resume and any additional relevant information to [email protected]

‍

Earnnest is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.